Callback Analysis · Dec 2025 - Jun 2026

Residential warranty window: 6 months · Commercial warranty window: 4 weeks
Generated
09-06-2026 12:16
Residential callback rate
43.86%
728 callbacks / 1660 initials
Commercial callback rate
0.92%
42 callbacks / 4584 initials
Res. avg days to callback
51.6 d
median 46 days (of 315 matched)
Comm. avg days to callback
14.9 d
median 16 days (of 32 matched)
Headline. Over the last 6 months (1,660 residential initials, 4,584 commercial initials): residential callbacks ran at 43.86%, commercial at 0.92%. Average time from initial to a residential callback was 51.6 days (well inside the 6-month warranty window); commercial averaged 14.9 days.
Residential — aged cohort rate

Only initials that have had the full 6-month warranty window elapse (on/before 09-12-2025). Limited cohort because the source data starts 2 Dec 2025.

19.61%
30 of 153 aged initials had a callback within 6 mo
Commercial — aged cohort rate

Only initials that have had the full 4-week warranty window elapse (on/before 12-05-2026).

0.99%
40 of 4021 aged initials had a callback within 4 wk
Residential callbacks — by tech (period)
TechnicianCallbacks
Daniel K103
Chris A80
Michael T77
Vlad S62
Alex W62
Jackson D47
Levi G43
Alexander H37
Sacha P36
Greg P34
Dylan B28
Ganesh P26
Gary S24
Josh H20
Pradip P15
Liam K12
Aidan R11
Mohammed K5
Brian P5
Dante M1
Commercial callbacks — by tech (period)
TechnicianCallbacks
Josh H7
Ganesh P6
Chris A6
Alex W4
Michael T4
Alexander H3
Jackson D2
Daniel K2
Sacha P1
Levi G1
Greg P1
Dylan B1
Brian P1
Mohammed K1
Vlad S1
Gary S1
Residential — repeat callbacks (same customer, 2+ within 6 mo)
CustomerCallbacks
Emma Meeking4
Stephen Leibowitz4
Michelle Stuart4
Barbara Schiff3
David Craparotta3
Abraham Bisseh2
Heidi Norus2
Mary Tran2
Serena Rossi2
Sameeksha Madan2
Shuk - Bondi 2
Stacey Rakvin2
Michaela Boland2
Andrew Wilson2
David Schnabel2
Commercial — repeat callbacks (same customer, 2+ within 4 wk window)
CustomerCallbacks
Kirribilli Woodfire Pizza (Kirribilli Woodfire Pizza)3
Khao Pla - Macquarie Park 2
Speedos (Speedos)2
Steersons Steakhouse 2
Recent matched residential callbacks (latest 15)
Callback dateCustomerOriginal serviceInitial dateDays gapCallback tech
05-06-2026Jeffrey LeeGeneral Pest Control Service - 1-Storey House17-12-2025170Alex W
04-06-2026Robert GregoryGeneral Pest Control - Unit18-04-202647Levi G
04-06-2026Eloise BradburyGerman Cockroach Service - House25-03-202671Michael T
03-06-2026Alexandra FabiancsicsGeneral Pest Control Service - 2-Storey House08-04-202656Chris A
03-06-2026Lynn MonkGeneral Pest Control - Unit06-05-202628Dante M
29-05-2026Jennifer BautovichCockroach Service - House30-03-202660Jackson D
29-05-2026Juri AsakuraGeneral Pest Control - Unit05-05-202624Daniel K
29-05-2026Marina SpanciucGeneral Pest Control Service - 2-Storey House22-01-2026127Daniel K
29-05-2026Shunielle TurnerGeneral Pest Control Service - Townhouse / Small House16-04-202643Daniel K
29-05-2026Sameeksha MadanGeneral Pest Control Service - Townhouse / Small House09-01-2026140Levi G
28-05-2026Alina WirtzGerman Cockroach Service - Unit22-04-202636Alex W
28-05-2026Anya- Rose SalisburyGerman Cockroach Service - Unit09-04-202649Daniel K
27-05-2026Diana ChampionGeneral Pest Control Service - 2 Storey House11-02-2026105Levi G
27-05-2026Jessy SukkarGeneral Pest Control - Unit20-05-20267Levi G
27-05-2026Jasmine JiaGeneral Pest Control Service - 2-Storey House30-01-2026117Chris A
Recent matched commercial callbacks (latest 15)
Callback dateCustomerOriginal serviceInitial dateDays gapCallback tech
28-05-2026Sana Restaurant- BennettCommercial Pest Control Service11-05-202617Michael T
20-05-2026BONDI PAVILION 24109Rodent Control (Council Service)15-05-20265Greg P
20-05-2026Rossini Cafe and Bar (Rossini Cafe and Bar)Commercial Pest Control11-05-20269Ganesh P
05-05-2026Bondi Trattoria Commercial Pest Control Service15-04-202620Daniel K
04-05-2026Khao Pla - Chatswood Commercial Pest Control Service20-04-202614Josh H
04-05-2026Bobby Bobby's Corner Surry HillsCommercial Pest Control Service08-04-202626Ganesh P
04-05-2026The Grumpy Baker- Vaucluse Commercial Pest Control Service28-04-20266Josh H
01-05-2026Barzura Commercial Pest Control Service29-04-20262Chris A
30-04-2026Hinchcliff House Commercial - Rodent Control Service28-04-20262Jackson D
08-04-2026Khao Pla - Macquarie Park Commercial Pest Control Service30-03-20269Alex W
01-04-2026Kirribilli Woodfire Pizza (Kirribilli Woodfire Pizza)Commercial Pest Control Service04-03-202628Michael T
26-03-2026Kirribilli Woodfire Pizza (Kirribilli Woodfire Pizza)Commercial Pest Control Service04-03-202622Michael T
24-03-2026Bankstown Hotel (Oscars Group Pty Ltd)Commercial Pest Control Service04-03-202620Josh H
10-03-2026Sandy Contessa (Balmain) Commercial Pest Control Service20-02-202618Alex W
27-02-2026George's Mediterranean Bar and GrillCommercial Pest Control10-02-202617Josh H
Methodology & caveats