Callback Analysis · Dec 2025 - Jun 2026

Residential warranty window: 6 months · Commercial warranty window: 4 weeks
Generated
29-06-2026 09:09
Residential callback rate
14.17%
205 initials had a callback / 1447 initials (6mo window)
Commercial callback rate
0.85%
40 initials had a callback / 4679 initials (4wk window)
Res. avg days to callback
48.6 d
median 43 days (of 236 matched)
Comm. avg days to callback
15.2 d
median 16 days (of 31 matched)
Headline. Of 1,447 residential initials performed in the last 6 months, 205 had a callback within the 6-month warranty window = 14.17%. Of 4,679 commercial initials, 40 had a callback within the 4-week warranty window = 0.85%. Callbacks from customers whose original initial is outside the data set are excluded. Average days from initial to callback: 48.6 residential, 15.2 commercial.

Note: recent initials (last few weeks for residential, last few days for commercial) haven't had time for the full warranty window to elapse, so the headline rate is a floor. The aged-cohort rate below uses only initials with the full window elapsed.
Residential — aged cohort rate

Only initials that have had the full 6-month warranty window elapse (on/before 29-12-2025). Limited cohort because the source data starts 2 Dec 2025.

10.00%
1 of 10 aged initials had a callback within 6 mo
Commercial — aged cohort rate

Only initials that have had the full 4-week warranty window elapse (on/before 01-06-2026).

1.00%
40 of 4009 aged initials had a callback within 4 wk
Residential callbacks — by tech (period)
TechnicianCallbacks
Daniel K40
Chris A35
Michael T25
Levi G21
Vlad S18
Jackson D18
Alex W17
Greg P11
Sacha P10
Ganesh P10
Liam K7
Josh H6
Pradip P5
Dylan B5
Gary S3
Alexander H2
Dante M1
Aidan R1
Mohammed K1
Commercial callbacks — by tech (period)
TechnicianCallbacks
Ganesh P6
Josh H5
Michael T4
Chris A3
Alex W2
Jackson D2
Alexander H2
Greg P1
Dante M1
Daniel K1
Vlad S1
Gary S1
Dylan B1
Sacha P1
Residential — repeat callbacks (same customer, 2+ within 6 mo)
CustomerCallbacks
Michelle Stuart4
Emma Meeking4
David Craparotta3
Barbara Schiff3
Christine Atallah2
Eloise Bradbury2
Flore Henry2
Elena Dikanova2
Abraham Bisseh2
Coco Wang2
Heidi Norus2
Robert Gregory2
Juri Asakura2
Carla Hoffenberg2
Shunielle Turner2
Commercial — repeat callbacks (same customer, 2+ within 4 wk window)
CustomerCallbacks
Kirribilli Woodfire Pizza (Kirribilli Woodfire Pizza)3
Steersons Steakhouse 2
Michael's Charcuterie 2
Speedos (Speedos)2
Recent matched residential callbacks (latest 15)
Callback dateCustomerOriginal serviceInitial dateDays gapCallback tech
25-06-2026Joye RastogiGeneral Pest Control Service - 2-Storey House01-04-202685Greg P
23-06-2026Neelam PunGeneral Pest Control - Unit02-04-202682Michael T
19-06-2026Alex TurnerGeneral Pest Control Service - Townhouse / Small House31-12-2025170Vlad S
19-06-2026Peter ZekoGeneral Pest Control - Unit06-02-2026133Levi G
17-06-2026Chau Phan-VuGeneral Pest Control Service - Townhouse / Small House22-04-202656Vlad S
17-06-2026Ananya NandakumarGeneral Pest Control - Unit20-05-202628Michael T
16-06-2026Aidan MorrisGeneral Pest Control Service - Townhouse / Small House25-03-202683Josh H
16-06-2026Flore HenryGeneral Pest Control Service - 2-Storey House11-03-202697Levi G
16-06-2026Charmaine KeeganGeneral Pest Control Service - 1-Storey House08-01-2026159Jackson D
16-06-2026Anid LeeGeneral Pest Control Service - 2-Storey House13-04-202664Ganesh P
15-06-2026Sophie VerowGeneral Pest Control Service - Townhouse / Small House08-05-202638Vlad S
15-06-2026Amanda ElsGeneral Pest Control - Unit19-03-202688Michael T
12-06-2026Clare StasoentoGeneral Pest Control Service - 2-Storey House23-04-202650Chris A
12-06-2026Chris HoskinsGeneral Pest Control Service - 2-Storey House02-04-202671Chris A
11-06-2026Joanne FirrioloGeneral Pest Control Service - 2-Storey House20-04-202652Greg P
Recent matched commercial callbacks (latest 15)
Callback dateCustomerOriginal serviceInitial dateDays gapCallback tech
09-06-2026Michael's Charcuterie Commercial Pest Control Service18-05-202622Dante M
28-05-2026Sana Restaurant- BennettCommercial Pest Control Service11-05-202617Michael T
20-05-2026BONDI PAVILION 24109Rodent Control (Council Service)15-05-20265Greg P
20-05-2026Rossini Cafe and Bar (Rossini Cafe and Bar)Commercial Pest Control11-05-20269Ganesh P
05-05-2026Bondi Trattoria Commercial Pest Control Service15-04-202620Daniel K
04-05-2026Khao Pla - Chatswood Commercial Pest Control Service20-04-202614Josh H
04-05-2026Bobby Bobby's Corner Surry HillsCommercial Pest Control Service08-04-202626Ganesh P
04-05-2026The Grumpy Baker- Vaucluse Commercial Pest Control Service28-04-20266Josh H
01-05-2026Barzura Commercial Pest Control Service29-04-20262Chris A
01-05-2026Hotel Sweeney's (OSCARS GROUP PTY LTD)Commercial Pest Control Service21-04-202610Chris A
30-04-2026Hinchcliff House Commercial - Rodent Control Service28-04-20262Jackson D
08-04-2026Khao Pla - Macquarie Park Commercial Pest Control Service30-03-20269Alex W
01-04-2026Kirribilli Woodfire Pizza (Kirribilli Woodfire Pizza)Commercial Pest Control Service04-03-202628Michael T
26-03-2026Kirribilli Woodfire Pizza (Kirribilli Woodfire Pizza)Commercial Pest Control Service04-03-202622Michael T
24-03-2026Bankstown Hotel (Oscars Group Pty Ltd)Commercial Pest Control Service04-03-202620Josh H
Methodology & caveats